Refund Policy

 

　　At Anna Wang New York , we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange. Refunds will be credited to the original form of payment. The following rules apply:

• Returns are accepted within 14 days of receipt.
• Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).
• Altered apparel, special orders, cloth face mask coverings, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned.
• We are happy to honor requests for adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase.
• Anna Wang New York reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.

[ Anna Wang New York ] Return and Refund Policy

Effective Date: [Nov-17-2024]

Scope: Applicable to purchases made online and in-store within the state of New York.

1. General Policy

We aim to ensure your satisfaction with every jewelry purchase. If you are not completely satisfied, we offer a straightforward return and refund process, subject to the terms and conditions below.

 

2. Eligible Items for Return

Eligible Products:

Jewelry that is unworn, undamaged, and in its original packaging with all tags attached, including certificates of authenticity or appraisal reports.

 

Non-Eligible Products:

 

Custom or personalized items (e.g., engraved or resized jewelry).

Final sale or clearance items.

Earrings due to hygiene reasons.

Items showing signs of wear or damage post-purchase.

3. Return and Refund Timeframes

In-Store Purchases:

 

Returns must be initiated within 14 calendar days from the date of purchase.

Proof of purchase (receipt or order confirmation) is required.

Online Purchases:

 

Returns must be postmarked within 30 calendar days from the delivery date.

Customers are responsible for return shipping costs unless the item is defective or an error occurred.

4. Conditions for Refunds

Refunds will be issued to the original payment method.

For purchases made with gift cards, refunds will be credited back to the gift card.

If the original receipt is unavailable, store credit may be issued at the current selling price.

Refunds may take 7-10 business days to process after receiving the returned item.

5. Steps for Returns

For In-Store Returns:

Visit any of our New York locations with the item, proof of purchase, and any accompanying documents.

Our staff will inspect the item. If eligible, the refund or exchange will be processed on-site.

For Online Returns:

Contact our Customer Service at [Insert Contact Info] to request a Return Authorization (RA) number.

Package the item securely, including all original documentation, and clearly write the RA number on the outside of the package.

Ship to:

[ Anna Wang New York Inc ]

Returns Department

[ PO BOX 527840 Flushing NY 11352 ]

6. Exchanges

Exchanges are subject to product availability. For exchanges, please follow the return process, and we will assist with reordering the desired item.

 

7. Damaged or Defective Items

If an item arrives damaged or is found defective upon receipt, please contact our Customer Service within 48 hours of delivery. We will provide a prepaid shipping label and issue a replacement or full refund upon verification.

 

8. Gift Returns

Items received as gifts can be returned for store credit or exchanged if they meet the above eligibility criteria. Proof of purchase (e.g., gift receipt) is required.

 

9. Exceptions

We reserve the right to refuse a return or refund if the item does not meet the stated conditions. All determinations are at the discretion of [Your Jewelry Business Name].

 

10. Contact Us

For further questions or assistance:

 

Phone: [ 212-796-7779]

Email: [ info@annawangnewyork.com ]

Visit: AWNY our website at [ www.annawangnewyork.com]

System for Managing Returns and Refunds

Return Management Software (RMS):

Utilize a platform such as [Insert Software Name] to track return requests, RA numbers, and inventory updates.

 

Inspection Protocols:

Train staff to inspect returned items for compliance with return policies.

 

Customer Communication:

Automate email or text notifications for return approval, refund issuance, or rejections with explanations.

 

Analytics:

Regularly review return patterns to identify quality issues or fraudulent activities.

 

Fraud Prevention:

Implement a policy to limit excessive returns by tracking customer return behaviors via CRM.

Please allow 10 to 7 days for processing your return.